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Birmingham based luxury property developer, SevenCapital, has recently been named winner of the Best Customer Focus Category at the 2016 Best Business Awards.

SevenCapital was recognised for its dedicated and innovative approach to providing a complete “hands-off” experience for every customer. This unrivalled approach means the property developer has been able to provide a tailored package for investors that extends beyond the day of handover and snagging. The post-delivery service provided includes property management, rental support and even help with re-sale should the client look to sell further down the line. This unique service to its customers is what helped Seven Capital win such a coveted award for customer care.

Charlotte Thursfield, Director of Customer Service at SevenCapital, said: “To win this award is testament to the hard work and dedication from our Customer Service Team over the last twelve months. Here at SevenCapital we pride ourselves on offering the highest quality of care for our customers, from the moment of enquiry to well after the keys are handed over and even into re-sale. Our aim is to set new standards in residential investment customer service, and this award is a positive step towards this. Congratulations and well done to the whole Customer Service Team for winning this prestigious award.”

Commenting on the award to SevenCapital in the Best Customer Focus category, the chairman of the Judges added: “SevenCapital could not be doing more to make life easier for its buy-to-let customers. It has thought of just about everything from a dedicated customer service contact to legal assistance plus a mortgage service and a furniture design package. Seven Capital has such a well thought out customer service strategy that it consistently scores a brilliant 100% for excellence in client feedback. It also has a repeat business rate of 31%, which is virtually unheard of. Huge congratulations to Seven Capital for such fantastic results.”

The Best Business Awards is one of the UK’s highest profile awards and winning this accolade speaks volumes about the quality of your organisation. Due to its high profile, the Awards attract a wide range of entries from across all sectors from large international PLCs and public sector organisations to dynamic and innovative SMEs. The winners all have one thing in common – they are truly excellent at what they do and Seven Capital has proved this by winning a Best Business Award.

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